The Results Category
The Results category focuses on the organisation’s performance in key areas. This includes qualitative and quantitative results, as well as comparative data and competitive analysis. The indicators should go beyond current levels to include relevant indicators of future success
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Excellence Indicators – Strategy Category |
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+ There are key performance indicators which track customer, financial and market, people and operational results
+ The indicators are linked to the organisation’s strategic goals. They include both actual results and projections to demonstrate organisational sustainability
+ There are trends which show that the organisation consistently meets or exceeds targets
+ Comparisons are carried out within the industry and across industries, and the results indicate high performance relative to competitors or industry standards
+ There are reasons provided for adverse trends and improvement actions have been taken or planned for
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Assessment Questions – Results Category
RESULTS
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1 Scoring Guide |
Interpretation Notes |
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For 7.1 N1. The combination of direct customer indicators with product/service performance indicators provides an opportunity to determine the relationship between the organisation’s products / services, and customer satisfaction and experience
For 7.2 N2. The results should provide an understanding of the organisation’s financial sustainability and marketplace challenges and opportunities
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